Shipping policy

Shipping Guidelines:

Cut-Off Time for "All Orders" 12:00pm (NOON) Every SUNDAY.
Cut-Off Time for "Combine Postage" 12:00pm (NOON) Every SATURDAY.
Cut-Off Time for "Swapping an Item" 12:00pm (NOON) Every SATURDAY.
Please inspect your selected plants(s) carefully before checkout.
All plants are sent in their 75mm or 100mm pot.
All orders are sent via Australia Express Post.

Shipping Charges:

1-2 Items: $18.00 Express Posted.
3 Items - Unlimited: $22 Express Posted.

Shipping Process and Deadlines:

The Cut-Off Time for all orders is 12:00pm (NOON) Every Sunday. Orders placed before the cut-off time will be dispatched the following Monday or Tuesday. South Australia Orders will always be dispatched on Mondays. Please note, that Australia Post Express Service does not guarantee same-day or next-day delivery. Delivery times can vary, and Express post generally takes 2-5 Business Days depending on the destination and circumstances.

Wanting to Swap an Item in Your Order? You can!

Deadline is 12:00pm (NOON) Every Saturday. Simply email me at the "Plant Name" and the "Code attached" to fnqtropicalplants@gmail.com to make the swap before the deadline.

Plant Trimming Before Packing:

All plants are grown outdoors under 70% Shade Cloth in the elements - Uncontrolled Environment. Therefore, old, damaged or blemished leaves will be trimmed off before packing. This does not affect the health or the future growth of the plant. Mindful, nothing in nature is perfect. If a Flower Stem, Leaflet is too tall for the shipping box, it may need to be trimmed off. I always try to avoid this wherever possible. The common cases are Colocasias, Alocasias and Orchids.

How are the Plants Packed?

Plants are shipped in their own pot either in 75mm or 100mm pots. Facial Tissue are placed on the surface of the pot to contain the media, and wrapped in freezer bags taped firmly. The top growth is then wrapped carefully in kraft paper to prevent foliage damage during transit. The plant is then securely fastened inside the box using cable ties and reinforced by heavy-duty packing tape.

Concierge Service Instructions for NT, WA and TAS.

For customers in Northern Territory, Western Australia and Tasmania, a Concierge Service is required. Please contact your preferred Concierge Service directly for pricing and instructions. I recommend using Uprooted Concierge Service. For a quote, please contact Rick at hello@uprooted.com.au

Next, how to order your plants from the shop ...

Return to the shop and select your plants, and add them to the cart.
Go to your Cart once done, and Proceed to Checkout.
Enter Your Name, Email Address and Mobile Number.
Under Shipping Address, enter the Concierge Service Delivery Address.

If you are using Uprooted's Service, enter their address @ 1-3 Grey Street, Gordonvale, QLD. 4865.

Under Billing Address, Enter Your Own Home or Business Address.
Once completed, forward your received Confirmation Email containing your purchase list to your Concierge Service Provider. In the case with uprooted - Forward the confirmation email to Rick at hello@uprooted.com.au
I will then coordinate with the service provider when it is best to ship your order. In regards to Uprooted I will contact Rick when the next concierge shipment will be.

To fulfill the concierge form, enter Seller address @ FNQ Tropical Plants, PO Box 14228, Mount Sheridan, QLD. 4868.

Shipment During the Cyclone Season

During the Cyclone Season in Far North Queensland, I may delay dispatch if I believe the weather conditions may affect the safety of your plants or cause significant delivery delays. If your order is delayed, I will contact you via email. Once the weather eases, your order will then be processed and dispatched, and you will receive a confirmation email containing your tracking number.

For other information. Pleas refer to the Frequently Asked Question (FAQ) or email me at fnqtropicalplants@gmail.com - Thank You Once again for Your Support.