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Frequently Asked Question (FAQ)

For INQUIRIES contact me (Jon) at ..

🌱fnqtropicalplants@gmail.com 🌱

🍁 Postage Cost - Single Item $19 Postage. If you purchase 2 or more items, the capped price is $26 Postage. If you spend $200+ and/or a 'Single Item' the Shipment is FREE per Transaction.

🍁 Shipping – I dispatch orders Mondays and Tuesdays via Australia Post Express. South Australia orders will always be dispatched on Mondays. Please note that this service does not guarantee same-day or next-day delivery. According to Australia Post’s guidelines, Express Post typically arrives within 2 to 5 business days. During the Wet or Flood Season - I may delay dispatch if I believe conditions could affect the safety of your package or cause significant delays. If this happens, I will notify you by email. Once your order has been processed, you will receive an Australia Post tracking number. At this point, responsibility for delivery lies with Australia Post. Thank you 🙂🌱

🍁 Want to Swap an Item in Your Order? If you’d like to exchange an item of equal value, simply send me an email with the item code or plant you'd like to swap. Please be sure to do this immediately.

🍁 Want to Place a Second Order? Due to increased Express Post rates by Australia Post, we no longer offer combine postage for multiple orders. Please make sure to take advantage of the shipping offers above. If the two orders can be placed in one box, this is the only time I refund the second shipment fee.

🍁 Local Pick Up Service Terminated - Service was not being used and I was faced with many challenges.

🍁 Going on Holiday? Please contact me via above email stating your return date.

🍁 Shipping Restrictions - Unfortunately, we do not ship to the following states due to quarantine regulations: TAS, WA and NT. If you’re located in these states, please consider using a Concierge Shipping Service.

🍁 "Can't see an item? Kindly Note: A number of our items are one-of-a-kind or limited in quantity. Once sold, these items are typically ARCHIVED and no longer visible in the shop, in response to customers' feedback preferring not to view sold-out listings. To ensure timely access to newly released items. I encourage you to subscribe to our Weekly Mail-Out Below. This is the most efficient way to view new arrivals - To Click and Secure your Purchase promptly.

First-time subscribers: Please check your Spam/Junk folder for your confirmation email.

Thank you for visiting FNQ Tropical Plants! Happy Shopping & Happy Planting! 🌱

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FNQ Tropical Pants

"Our Nursery and Shipping Preparation Policy"

At FNQ Tropical Plants, our plants are grown outdoors in natural conditions.

As a result, some imperfections may be present—this is completely normal and part of the beauty of plants grown in the elements. Key Points:

  • Our plants are not mass-produced in controlled environments; they are nurtured naturally.

  • Minor imperfections such as, leaf marks or slight variations are to be expected.

  • These variations do not affect the health or quality of the plant.

Please note: Some plants listed as available stock may have been in the shop for several months. During this time, natural changes can occur—plants may grow, change shape, or develop new characteristics. As a result, the plant you receive might look slightly different from the original photos. This is a normal part of their growth and development.

  • While in stock, some leaves may naturally mature or brown over time. Before shipping, any unsightly or aged leaves will be removed to ensure the plant looks its best. Only plants that present beautifully and meet our quality standards will be shipped.

  • The final decision rests with me when preparing your order, as I thoroughly inspect each item to determine if it meets our standards.

  • If an item is not suitable for shipping, you will automatically receive an email and a refund will be issued.

  • If a better replacement is available, the plant will be swapped, and you’ll find a sticker on the pot that reads: "Swapped for a Better One in Stock" 🌱

Thank you once again for stopping by, and supporting this small business. Happy Planting and Gardening.

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FNQ Tropical plants

Location

FNQ (Far North Queensland) Tropical Plants is located in the tropical state of Queensland, Australia, within the vibrant city of Cairns. Cairns is a popular tourist destination for international visitors, renowned for its pristine rainforests teeming with diverse flora and fauna, untouched beaches, excellent fishing spots, and proximity to one of the Great Wonders of the World.

While most of Australia experiences four distinct seasons, Cairns’ tropical climate is defined by just two: the Wet and Dry seasons. This equatorial climate creates ideal conditions for the growth of a wide variety of tropical plant species. Summers are humid, and winters are mild, with longer daylight hours compared to other Australian states.

It’s no surprise that so many people choose to visit—and even relocate to—Far North Queensland. The attached photo showcases one of FNQ’s breathtaking natural treasures: Josephine Falls, near Babinda.

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